Internal Processes
2023 Zeel Quickstart Guide
VA Medical Massage Training Materials
HSRM Tasking
PCC Articles
Fulfillment 101
Stonly 101
Escalations
JitBits
Customer Support Articles
Provider Cancellation Compensation and Pay Exceptions
HIPAA Guidelines
Escalations
T2 Escalations
T3 Escalations
T4 Escalations
PCC Escalations
Standard Escalation Protocol
Covid Escalations and Policy
Employee Training | Internal Escalation Guides
T3 Escalations
T3: Non Medical Massage
T3: Inadequate Draping
T3: Provider Injured Not Life Threatening
T3: Accidental Property Damage
T3: Allegation of Inappropriate Behavior
T3: Client Weapon Makes Provider Uncomfortable
T3: Suspected Substance Abuse with Incident
T3: Incident at Hotel Spa or Company
T3: Allegations of Recording Without Incident
T3: Provider Hostile to CS
T3: Alleged-Inappropriate Texting/Contact After Session
T3: Report of Bodily Harm Because of Appointment
T3: Request for Information from Third-Party
T3: Potentially Litigious Customer/Provider
Tier 3 Escalation Guides
T3: Customer Reporting Injury