Internal Processes
2023 Zeel Quickstart Guide
VA Medical Massage Training Materials
HSRM Tasking
PCC Articles
Fulfillment 101
Stonly 101
Escalations
JitBits
Customer Support Articles
Provider Cancellation Compensation and Pay Exceptions
HIPAA Guidelines
Escalations
T2 Escalations
T3 Escalations
T4 Escalations
PCC Escalations
Standard Escalation Protocol
Covid Escalations and Policy
Employee Training | Internal Escalation Guides
T4 Escalations
T4: Direct Threat of Violence
T4: Claim of Violence or Sexual Assault
T4: Provider or Customer Criminal Background
T4: Security or Law Enforcement Involvement at Appointment
T4: Report of Feeling Unsafe or Trapped
T4: Allegation of Recording with Incident
T4: Signs of Potential Data Breach
T4: LIVE Threat Allegation
T4: Alleged Consensual Intimacy Between Client and Provider
T4: Client Unconscious on Table
T4: Concerns Related to ADA
Tier 4 Escalation Guides
T4: Report of Human Trafficking
T4: Family Reporting Missing Provider