Internal Processes
2023 Zeel Quickstart Guide
VA Medical Massage Training Materials
HSRM Tasking
PCC Articles
Fulfillment 101
CS Roles and Priority
Stonly 101
Escalations
JitBits
Customer Support Articles
Provider Cancellation Compensation and Pay Exceptions
HIPAA Guidelines
CS Roles and Priority
CS Roles and Priority List
Role Priority Flow Chart
Kustomer - Combined Queue
Kustomer - Wellness
Kustomer - VA Scheduling
Inbound Amazon Connect
Voicemail Callbacks
Shift Lead
Open Patients
Fulfilllment / Has Bids
New Patient Outreach
Voicemail Cleanup
eFax Processing
Incompletable HSRM Tasks