New Patient Outreach

Who : Stateside staff

When : 8a-8p local time, M-F

How : To identify which veterans need a call, use the ZCC referral grid filters shown in the screenshot. The filter at the bottom for "First Call Needed" and "Second Call Needed" can be used to filter further.

Each patient should receive two phone calls, on two separate days.

Contact attempts should be recorded in the "Record Patient Outreach" section of the referral grid side panel. This generates tasks to be uploaded to HSRM.

NEW PATIENT OUTREACH CALL SCRIPT

Function : Contact new VA patients to submit requests, set up accounts, answer initial questions, and set expectations

Priority :