T4: Report of Feeling Unsafe or Trapped

Use Case:

• Provider or Customer says in danger or feels trapped.

Response:

• #name, Zeel supports your decision to leave an appointment at any time if you feel uncomfortable. Are you able to leave the location? How can we help?  

Action:

• Escalate to T + S immediately via slack, phone call and/or text. 

• Tier 2 authorized Support to get the provider on the phone immediately, while escalating to T+S.