T3: Incident at Hotel Spa or Company

Use Case

• Report of problematic provider behavior at a spa property or corporate Z@W client.

• The incidents may include :

  • Alleged theft

  • Unprofessional and/or rude behavior towards clients and/or employees

  • Hygiene issues

  • Alleged inappropriate touch

  • Alleged draping concern (spa)

  • Provider reporting housing concern at spa property

  • Provider reporting alleged sexual harassment by client or employee

  • Provider reporting not receiving tips or payments due

Response:

• Spa

  • We are making your relationship manager and the Trust and Safety team aware now.

• Chair

  • Thank you for letting us know. We are notifying our Trust and Safety team now.

Action:

• CS - Escalate to Trust and Safety Slack and Kustomer. and ping Virginia or Antonio for Spa/Chair respectively.
  
  TS - See B2B Protocols in Trust & Safety Escalation Chart