T3: Provider Injured Not Life Threatening

Use Case:

• Provider Injured (not life-threatening). Example: Sprained their ankle.

Response:

• Hello #name, Thank you for making us aware of (personalize message here). If you require further assistance, please email help@zeel.com attn: Trust and Safety.  We hope you are feeling better soon. 

Action: 

• Reminder: Do not answer questions about whether or not we cover medical claims, Zeel insurance, etc.

  If the provider requests a call: Trust and Safety is to call the provider and create a report following the T+S Call Protocol linked here.

   

   If a provider asks questions regarding these topics: I am not the best person to answer that particular question for you. Let me get you to the right person.

   

  Confirm # and email before hanging up.