T3: Allegation of Inappropriate Behavior

Use Case:

• APPOINTMENT REVIEW of Customer nudity or allegation of inappropriate behavior by customer/patient.

Response:

• Tier 2 responds with text: #T&S-Customer-nudity/inappropriate-behavior

  
  Hello {{customer.firstName}},

  Thank you for taking the time to share your experience regarding your recent appointment with CLIENT INITIALS. Your feedback is invaluable and helps us provide a safe and respectful environment for all providers.
  
  We will thoroughly review the situation and ensure proper action is taken. If there is anything further we can do to assist you, please email help@zeel.com. If you would to speak with a member of our Trust and Safety team, please let us know.
  

  Trust and Safety (Tier 3) will respond appropriately..

Action:

• CS/PCC - Block Customer. Wait for T/S to make final call on refunding credits and cancelling membership.
  
  Create a Customer Review. If the provider needs a call, Trust and Safety is to call following the T+S Call Protocol linked here.