T3: Client Weapon Makes Provider Uncomfortable
Use Case: Client weapon(s) visible and makes provider uncomfortable
Response:
If live event, PCC/CS writes: Hello {{customer.firstName}}, if you are at the appointment location now and you feel uncomfortable, please leave immediately.
If a review, then Trust and Safety will customize a response.
Action:
Trust and Safety is to call following the T+S Call Protocol linked here
Create a Customer Review and include the provider texts. Block the customer from the network.
Escalate to TS slack channel.