T3: Accidental Property Damage

Use Case:

• Client reports accidental property damage (e.g. stained floors), broken table, broken vase, garage door, etc.

Response: 

CS -

Hello {{customer.firstName}},

Thank you for reporting your experience. We are notifying our Trust and Safety team.

TRUST AND SAFETY RESPONSES

• To the damage reporter:
  
  #TS-Transfer-Damage-Claim 
  Hello {{customer.firstName}},
  

  Thank you for reporting for the damage to your [CUSTOMIZE]. Please send us up to three photographs of the damages and an estimate cost to repair/replace.

  
  We are notifying our Trust & Safety team and they will follow up with you directly.

Action: 

• Escalate to T/S Slack and Kustomer. Trust and Safety to Create a Customer Review.