T3: Allegations of Recording Without Incident

Use Case: 

• Allegations of being surreptitiously recorded during a session in-home 

Response: 

• Do not engage.

Action: 

• Escalate to T+S immediately via slack channel and Kustomer. 

• Trust and Safety responds: Hello #name, Your feedback helps us provide a safe and comfortable experience. Thank you for making us aware of (personalize message). We are escalating this to the appropriate team.

   

  If time-sensitive or live, escalate via phone call or text and send #T-S_Should-I-Leave shortcut.