Internal Processes
2023 Zeel Quickstart Guide
VA Medical Massage Training Materials
HSRM Tasking
PCC Articles
Fulfillment 101
CS Roles and Priority
Stonly 101
Escalations
JitBits
Customer Support Articles
Provider Cancellation Compensation and Pay Exceptions
HIPAA Guidelines
Escalations
PCC Escalations
Clinical Escalation Chart
Trust and Safety Escalations
Spa Escalation Chart
@Work Escalation Chart
Employee Training | Internal Escalation Guides
Trust and Safety Escalations
T2 Escalations
T3 Escalations
T4 Escalations
Covid Escalations and Policy
T2 Escalations
Standard Escalation Protocol
T2: Medical Issues
T2: Escalation Disintermediation
T2: Location Not Fit For In-Home Massage
T2: Suspected Substance Abuse/Intoxication without Incident
T2: Request for Service We Do Not Provide
T2: Spa or Client Inquiring About Provider Credentials Without Incident
T2: Customer Complains About Unvaccinated Provider
T2: Dangerous Weather or Natural Disaster
T2: Item Left Behind At Customers Home
Tier 2 Escalation Guides
Standard Escalation Protocol
Standard Escalation Protocol