T2: Medical Issues Non-life threatening
Not a live situation.
Use Case:
Skin irritation or minor bruising (Customer reports)
Response:
To provider/client/patient:
Kustomer shortcut: #T&S-Medical-Issues
Hello #name, Thank you for making us aware of (personalize message here). If you require further assistance, please email help@zeel.com attn: Trust and Safety.
Do NOT end with the word “this” i.e. “Thank you for making us aware of this.” This is not a TS response.
Action:
Assign to T/S in Kustomer. Make JitBit if applicable.
If a call is requested depending on the seriousness of the matter-- Trust and Safety calls and assesses whether to comp for the service. If comp, create/note for Provider Review or Customer Review- where applicable.