T2: Escalation Disintermediation

Use Case:

• Provider attempting to work with a client off of the Zeel platform (or vice versa)

Response:

• No external response 

Action:

• If you catch disintermediation in texts between a customer and a provider-- create Provider (or Customer) Review and assign it to T + S. 

• If you receive a report of disintermediation from one party about another, create a Review and assign to T+S