T2: Request for Service We Do Not Provide

Use Case:

• (Example: Requesting no draping or booking by appearance)

Response:

• We are unable to fulfill your request
  If the request is an edge case, I.e. the customer is cancelling frequently, please escalate to Trust and Safety in Slack.

   

Action:

• Block the customer, uncheck “receives marketing emails”. Send to Trust and Safety Kustomer.
  
  For Patient, see VA protocol. Link here.

  If long term customer (5+ appointments) consult T/S in Slack before blocking customer.