T2: Dangerous Weather or Natural Disaster

Use Case:

• Storm, fire, or other dangerous weather warning

Response:

• Kustomer shortcut: #Provider_Storm-or-Weather-Warning

  Hello #name, we always support your decision to leave or cancel an appointment if weather is too inclement or unsafe.

Action: 

• Tier 2 cancels the appointment request if requested by provider and assigns the ticket to the T+S bucket in Kustomer.