T2: Item Left Behind At Customers Home

Use Case:

• Item left behind at customer’s home

Response: 

• Customer reports item left behind by provider:

  • To provider: Hello, it appears you left your (ITEM) at an appointment location. We are coordinating the return of it to you. There is no need for you to contact the customer. We are handling.

  • To customer: Thank you for letting us know! We will attempt to contact PROVIDER. 

    Or 

    Thank you for letting us know! We will attempt to contact PROVIDER. Please let us know where the item will be left and what the best window of time for pickup will be. 

• Provider reports item left behind:

  • To provider: Hello #name, we are happy to assist you. Please do not attempt to contact the customer. We are confirming your item is at the appointment location and a manager will be in touch with next steps. We appreciate your patience while we work to resolve this for you!

  • To customer: Hello #name, this is Zeel. Wellness provider PROVIDER believes ITEM was left behind at your appointment location. At your convenience, will you please let us know if you have located the item?

Action: 

• Coordinate efficiently.

• Final step: send the following message to the customer

  • Thank you for your assistance.