Internal Processes
2023 Zeel Quickstart Guide
VA Medical Massage Training Materials
HSRM Tasking
PCC Articles
Fulfillment 101
Stonly 101
Escalations
JitBits
Customer Support Articles
Provider Cancellation Compensation and Pay Exceptions
HIPAA Guidelines
Customer Support Articles
Spa
Membership Cancellations and Refunds
Bookings
Bookings
Provider Bidding w/ Expired License
Provider Bidding w/ Lic/Ins that will expire ON or AFTER the date of the Appointment
Provider Bidding w/ Expired Insurance
Provider Bidding w/ Alt Time
Providers Bidding Different Times on Couples Appointments
Only One Provider Bidding on Couples Appointment
Employee Training | Bookings
Handling Client Requests for a Specific Therapist
System Has Wrong State
Provider is Double Booked
Client cancels appointment while there is a bookable bid
Appt comes in for multiple days and is NOT a blasting specific request
Duplicate requests from a client for same address. Same time range
Calendar and Rebooking Requests