T3: Customer Reporting Injury Not Life Threatening
Use Case:
Client reports injury at/after appointment (not life-threatening). Example: Bruising from massage, injury getting on/off table, etc.
Response:
TS-Transfer-Client-Injury-NotLifeThreatening
Hello {{customer.firstName}},
Thank you for making us aware of (personalize message here). We hope you feel better soon.
If you are a patient within the Zeel Medical Network, we will share your report with with our Clinical team.
If you require further assistance, please email help@zeel.com attn: Trust and Safety.
Action:
Reminder: Do not answer questions about whether or not we cover medical claims, Zeel insurance, etc.
If the client/patient requests a call: Trust and Safety is to call the provider and create a report following the T+S Call Protocol linked here.
If a client/patient asks questions regarding these topics while on a phone call: I am not the best person to answer that particular question for you. Let me get you to the right person.
Confirm # and email before hanging up.