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Transfer Messages

Transfer Messages

Consistent messaging when transferring tickets to (and from) Trust and Safety is important to maintaining brand integrity.

Approved Kustomer transfer messages / shortcuts are listed below.

  • CS Transfer to T&S Client Reports- ProviderBehavior Concerns- SENSITIVE

Hello {{customer.firstName}},

Thank you for taking the time to report your concerns. Your safety is important to us, and we have forwarded your feedback regarding (PROVIDERFIRST NAME LAST INITIAL) to our Trust & Safety team for careful review. Please be assured that your feedback will not be shared with the client/patient.

  • CS Transfer to T&S Client Reports- ProviderBehavior Concerns- MINOR

Hello {{customer.firstName}},

Thank you for contacting Zeel and sharing your concerns about your recent appointment. We appreciate you bringing this matter to our attention.

We have forwarded the information you provided to Zeel’s Trust & Safety team for review. We will not share your feedback with the massage therapist.

  • CS Transfer to T&S Provider Reports- Client Behavior Concerns- SENSITIVE

Hello {{customer.firstName}},

Thank you for taking the time to report your concerns. Your safety is important to us, and we have forwarded your feedback regarding (Client FIRST NAME LAST INITIAL) to our Trust & Safety team for careful review. Please be assured that your feedback will not be shared with the client/patient.

  • CS Transfer to T&S Provider Reports- Client Behavior Concerns- MINOR

Hello {{customer.firstName}},

Thank you for contacting Zeel and sharing your concerns about your recent appointment. We appreciate you bringing this matter to our attention.

We have forwarded the information you provided to Zeel’s Trust & Safety team for review. A member of the team may contact you if further information is needed. We will not share your feedback with the client/patient.

  • CS Transfer to T&S Provider Reports- DANGEROUS LOCATION — APPOINTMENT IN PROGRESS

Your safety comes first. If you believe you are in immediate danger, call 911. End the appointment and leave the location immediately if you can do so safely. Do not remain at or return to the location.

We are notifying Zeel’s Trust & Safety team now.

  • CS Transfer to T&S Provider Reports - FLAGGED LOCATION — POST-APPOINTMENT REPORT

Thank you for reporting your concerns about the appointment location. Please confirm that you have left the location and are currently safe. If you believe you are in immediate danger, call 911.

Do not return to this location while the matter is under review. We are notifying Zeel’s Trust & Safety team now, and a team member will follow up with you.

  • CS Transfer to T&S REPORT OF EMERGENCY OR POTENTIALLY LIFE-THREATENING INJURY — IMMEDIATE ACTION

If you or anyone at the location is experiencing a life-threatening injury or medical emergency, call 911 immediately. Do not wait for a response from Zeel before contacting emergency services.

Once you have contacted 911 and are in a safe position to respond, please confirm that emergency assistance is on the way. We are notifying Zeel’s Trust & Safety team now.

If your escalation does not covered by one of the above messages, this one may be used.

  • CS Transfer to T&S - Generic Transfer

We are notifying our Trust and Safety team now.

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