Tier 3 Escalation Handling

Tier 3 Escalations - (Significant)

Tier 3 reports involve conduct that may present a meaningful safety, clinical, behavioral, or professional-boundary risk and requires prompt Trust & Safety review. Tier 3 escalations are timely and important, but do not involve an immediate safety concern, like a Tier 4.

If you encounter a Tier 3 escalation, ensure the following protocol is followed:

1. Escalate in Trust and Safety Slack and assign to Trust and Safety Kustomer.

2. Apply "Tier 3 Escalation" tag to the ticket.

3. Send canned response per escalation chart, if any.

NOTE - You own the ticket or escalation until a proper handoff is completed.