Ticket Status : Open, Snoozed, Done

Kustomer Tickets can be in one of three statuses : Open, Snoozed, and Done.

"Open" tickets need action taken and to be put into one of the other two statuses.

"Snoozed" tickets will either re-open after a pre-determined amount of time or when the customer replies to the thread.

Tickets marked "Done" will close any associated chat thread and prompt text/emails to come into a new thread. Marking "done" will also prompt you to select an Internal Contact Reason.

Done and Snoozed tickets will typically not appear in anyone's queues. If you transfer a ticket to another department, or assign it to an individual leave it in "Open".