T2: Unsafe/Unclean/Unfit Residence
Use Case:
Provider reports that massage location is unfit for appointment
Response:
We appreciate your reporting your concern. Please block yourself from the client/patient. We are sending your report to the Trust and Safety team right now. They will follow-up with you.
Kustomer shortcut: #T&S-Unclean/unsafe/unfit-residence-NO-ADDITIONAL-DETAILS
(Tier 3 Escalation)If live in real time they are expressing an Unsafe/Unclean/Unfit Residence: Please leave the appointment location immediately if you feel there is a hygiene or safety risk. We are sending your report to the Trust and Safety team now.
Action:
Make sure the provider blocked him/herself from the client/patient. Assign to Trust and Safety Kustomer.
If provider reporting in real time, please escalate in Slack as real time is a T3 escalation.
Trust and Safety will block customer if issue rises to the level.