Spa Reports Poor Experience With Scheduled Provider
Use Case: A Spa writes in with concerns about an appointment, either a rack or block, with a specific provider that they had a poor experience with, where they had to compensate a client, they would like to speak to their relationship manager regarding a credit, or the scheduled provider arrived late.
Reply to Spa: #spa-relationship-manager-handoff
Thank you for bringing your concern to our attention. We want to ensure you receive the best support possible. Please reach out to your relationship manager directly for assistance:
Mandi Meyers
Virginia Howard
They will be happy to help you resolve any questions or issues promptly.
Actions needed:
Tag Mandi and Virginia on the Kustomer ticket to make them aware.
Close the ticket after sending the reply.