Spa Reaches Out About Provider Cancellation Coverage
USE CASE:
Spa reaches out regarding spa block provider cancelation coverage (within 24 hours of start time).
RESPONSE:
Send canned text: Spa-provider-cancelation<24hrs
Hello #name,
Thank you for reaching out. We are proactively working to re-fulfill your request. It can be helpful for us to know what service start times and durations are confirmed for this spa block so we can also work on fulfilling them individually as an additional measure. Will you please send us the service start times for this block?
ACTION:
Enter confirmed service details on the external notes for providers.
Ensure appropriate incentive on cloned request(s) has been applied. ($100 for blocks/$50 for individual appointments).
If needed, enter individual requests with incentives as an additional measure. Monitor and cancel requests based on which request fulfills.