Spa Reaches Out About Cancellation Policy

USE CASE:

• Spa reaches out to ask about cancellation policy  

RESPONSE:

• Send canned text: Spa-Cancelation-policy(spa)

  • “Hello____,

    Please see below for our spa appointment cancellation policy: 

    Individual Treatment Cancellation Policy

    Pending request or within 10 mins of confirmation - no charge 

    Confirmed massage starting more than 4 hours - no charge

    Confirmed massage starting between 2-4 hours - $25

    Confirmed massage starting between 1-2 hours - $50

    Confirmed massage starting within 1 hour - full price. 

    Block Cancellation Policy 

    Pending request or within 10 mins of confirmation - no charge

    Confirmed block more than 36 hours - no charge

    Confirmed block starting between 24-36 hours - $100 or lowest minimum minutes 

    Confirmed block starting within 24 hours - full block minimum fee

    Thank you!”

ACTION

1. No escalation necessary. 

2. If spa asks for the cancellation fee to be waived - tag Cole and he will escalate to Bailee/Virginia if necessary.