Spa Reaches Out About Cancellation Policy

Use Case: The spa contacts us to ask about their cancellation policy and what they would be charged if applicable.

Reply to Spa: #Spa_Cancelation-Policy-(Spa-Pays)

Hello {{customer.firstName}},

Please see below for our spa appointment cancellation policy:

Individual Treatment Cancellation Policy

Pending request or within 10 mins of confirmation - no charge

Confirmed massage starting more than 4 hours - no charge

Confirmed massage starting between 2-4 hours - $25

Confirmed massage starting between 1-2 hours - $50

Confirmed massage starting within 1 hour - full price

Block Cancellation Policy

Pending request or within 10 mins of confirmation - no charge

Confirmed block more than 36 hours - no charge

Confirmed block starting between 24-36 hours - $100 or lowest minimum minutes

Confirmed block starting within 24 hours - full block minimum fee

Thank you!

Actions needed: 

• Tag Mandi and Virginia on the Kustomer ticket to make them aware.

• If Spa has further concerns about a cancellation, discuss with your manager or contact Mandi and Virginia to see if they want to approve waiving a cancellation fee.