Spa Provider Inquiring About Missing Treatment or Tips
USE CASE:
Provider inquiring about missing treatment/tips in spa pay
RESPONSE:
If treatment is pre-checkout:
Use Kustomer shortcut: Spa-Provider-missing-treatment/tips-PRE-CHECKOUT
“Hello #name,
Thank you for reaching out to inquire about your missing tip/treatment information. Please be advised that the spas have until 1pm PST next Tuesday to enter tip and treatment info for the previous week’s scheduled appointments. If the information still appears to be inaccurate after your next reimbursement, please let us know. Thank you!”
If treatment is post-checkout:
Use Kustomer shortcut: Spa-Provider-missing-treatment/tips-POST-CHECKOUT
“Hello #name,
Thank you for making us aware of your concern over a payment discrepancy. We will contact the client to make sure your fee and tips are accurate. If you do not see the correct payment within 2 weeks, please email help@zeel.com. Thank you!’
ACTION:
Mark ticket as done (if question was pre-checkout).
If question was post checkout, follow the below protocol:
Reach out to the spa and ask them to verify the tip/treatment info that the provider gave us.
If they confirm, adjust the appointment in CMS.
If the two parties disagree, please follow the “Provider/Spa Pay Disagreement” protocol (at this end of this document).