Spa Provider Inquires About Services Within Billing Cycle

USE CASE:

• Provider has a spa block payment inquiry from a service performed within the billing cycle (Monday - Sunday of the current week).   

RESPONSE:

• Send canned text: Spa-Provider-missing-treatment/tips-PRE-CHECKOUT

  • Hello XXXX, 

    Thank you for reaching out.  Please be advised that spas have until next Tuesday at 4pm ET to report the service and gratuity detail to us.  Your full payment details should reflect next Tuesday evening.  If the information still appears to be inaccurate by next Wednesday, please let us know. Thank you!”

ACTION:

• No escalation necessary.