Spa Provider Asks to Cancel a Confirmed Appointment or Block

USE CASE:

• Provider asks for us to cancel a confirmed appointment/block.  

RESPONSE:

• Send this canned text: Spa-Provider-wants-to-cancel-confirmed-appointment/block

  • “Hello XXXX, 

    Thank you for reaching out.  To cancel requests please cancel directly in the app.  Please be advised that canceling confirmed services will impact your cancelation rating.   Thank you!”

ACTION:

1. No escalation necessary.

2. Please “provider cancel” the appointment.