Spa Inquires About Billing Process

USE CASE:

• Spa inquires about the billing process 

RESPONSE:

• Spa Asking For Billing Changes

  • “Hello XXXX, 

    Thank you for reaching out. You are currently set to receive invoices for weekly remittance (or credit card autopay). If you would like to change your current payment method on file, please reach out to accounting@zeel.com or your Relationship Manager.Thank you!”

ACTION:

• To view the spa’s current payment method, search for their billing member page in CMS. No escalation necessary.