Spa Asks to Convert Rack Requests to Block

USE CASE:

• Spa asks for us to convert rack request(s) to block(s).  

RESPONSE:

• Send canned text: Spa-Wants-to-convert-rack-request-to-block

  • “Hello XXXX, 

    Thank you for reaching out.  Unfortunately, we do not have the functionality to convert racks to blocks.  In order to do so, we kindly ask that you cancel the individual requests and re-enter your spa block requests directly on your Zeel Platform”

ACTION:

• No escalation necessary.