Refunding Membership Charges

Membership charges can be refunded from the Subscriptions Tab --> Past Charges. This webpage can take a few minutes to load. Once it loads, enter the customers email and select them from the dropdown menu. In order to refund an eligible charge, simply press refund next to the charge.

In order for a membership charge to be refundable from CMS, it must have a blue "Transfer" box next to it in their member page. This can be viewed from the same area of CMS where credit is added.

If the charge does NOT have a blue transfer box we will need to reach out to accounting to do a partial refund. We can only refund whole charges from CMS. If a part of the credit has been used (or returned) we're unable to refund it from CMS.

If you attempt to refund a charge that has either been consumed, partially consumed, or already refunded, you will receive an error message and it will not process.