Provider Reports Missing Payment From Spa

Use Case: When a provider reaches out about a missing payment from a Spa or a discrepancy in their pay before and after the appointment has been completed.

Reply to Provider: #Spa_Provider-Missing-Treatment/Tips-PRE-CHECKOUT

Hello {{customer.firstName}},

Thank you for reaching out to inquire about your missing tip/treatment information. Please be advised that the spas have until 4 p.m. EST on Tuesday to enter tip and treatment information for the previous week’s scheduled appointments. If the information still appears to be inaccurate after your next reimbursement, please let us know.

Thank you!

Reply to Provider: #Spa_Provider-Missing-Treatment/Tips-POST-CHECKOUT

Hello {{customer.firstName}},

Thank you for bringing this to our attention. Unfortunately, it looks like the spa did not check out of your sessions and tips in time for our pay cycle, which resulted in just the minimum guarantee being paid out to you. We understand how frustrating a delayed payment can be.

We are reaching out to the spa to confirm your completed treatments and the corresponding tips. If you have a copy of your schedule or if you remember the times and the treatments you had that day, that can help us confirm the details with the spa. We appreciate your patience while we resolve this for you.

Actions needed: 

• Reach out to the Spa in question and send the below message:
  #Spa_Confirming-Provider-Spa-Block-Information-Pay-Discrepancy
  
  Hello Team,
  Can you please confirm the treatment durations and gratuities for the block on DATE with PROVIDER? Please let us know at your earliest convenience.
  Thank you!
  

• Post the provider Kustomer link as a note in the conversation with the spa.

• Post the spa Kustomer link as a note in the conversation with the spa.