Provider Refuses to Submit RFS When Clinically Indicated

Use Case: A provider is refusing to submit an RFS for a patient that they have seen and previously indicated an RFS would be beneficial for the patient.

• Note - This is different than a provider being asked to fill out an RFS for a patient that they saw once, six months ago.

Message to Provider:

N/A

Actions:

• Submit SalesForce Provider Review.

  • Flag in #trust-and-safety for provider review creation.

• Send referenced patient RFS questions (#RFS-Patient-Questions) and send replies to the Clinical Kustomer Queue.