Provider Reaches Out Asking About Payment Breakdown While Working At A Spa

Use Case: Provider reaches out for further explanation of the payment breakdown when working with a Spa property.

Reply to Provider: #Spa_Block-Payment-Explanation

Hello {{customer.firstName}},

For spa appointments total pay is calculated two ways (you will receive the higher of the two):

  1. Hands-on time * rate per minute + tip

  2. Minimum Guaranteed Payment

Keep In Mind

-Rate per minute varies by the spa.

-Guaranteed payment is NOT the expected payment but it is a safeguard for your time.

-Even if you do ZERO massages, you will receive the guaranteed minimum payment.

-App will show both predicted payment and guaranteed payment.

Gratuities & Minimums

Always refer to the app for pay details as all payments are handled through Zeel. You may ask the Front Desk discretely if you have cash tips, but all credit card tips will be added to your pay from Zeel.

Do Not:

-Discuss your compensation with the spa manager. They do not know how you are paid.

-Harass the reception staff about your tips. The manager will confirm your services and report your gratuity to Zeel.



Actions needed: 

  • Close the ticket after sending the reply.