Provider Not Responding To Outreach Regarding Existing Patient
Use Case: A provider is not responding to voicemails, emails, or text messages from CS regarding an existing patient or existing referral.
Message to Provider: #Provider-not-responding-to-outreach
Hello NAME,
We have been attempting to contact you with an urgent matter concerning [PATIENT NAME OR ISSUE / FILL ME IN]. Please respond to this message within 5 business days or provide a good time for us to call you.
Failure to respond to our outreach may lead to removal from the Zeel Medical Massage program.
Actions:
Send a message to the provider and snooze the customer ticket for 5 days.
When unsnoozed, escalate to T+S for a provider review if they do not respond