Provider Inquiring About Use Of Tools

Use Case: Provider writes inquiring about the use of the massage tool or medical equipment on a patient. This may include, but is not limited to, heat lamps, hot stones, massage guns, guasha, cupping, etc.

Reply to Provider: #provider-inquiring-about-medical-massage-equipment

Hello {{customer.firstName}},

At Zeel, we do not provide a definitive list of "approved" medical modalities and equipment, as acceptable practices can vary by both therapist training and state regulations. Instead, we guide our 1099 medical massage therapists to evaluate the appropriateness of a modality by considering the following key questions:

Licensure Compliance

1. Does the modality fall within the scope of practice defined by your state massage therapy license?

Evidence-Based Support

1. Is there credible scientific or clinical evidence supporting the effectiveness and safety of this modality?

2. Zeel recommends and prioritizes evidence-based medicine in all therapeutic decisions.

Proper Training

1. Are you adequately trained and competent to perform this specific modality safely and effectively?

Precautions and Contraindications

1. Are there any known precautions or contraindications associated with this modality that must be considered for the individual patient?

Patient Consent and Engagement

1. Have you obtained the patient's informed consent, and do they understand and agree to the treatment approach?

*** Zeel’s medical practice required all providers to follow established evidence-based guidelines when determining treatment protocols to ensure safe, effective, and high-quality care.

Please let us know if you have any questions.

Actions :

• Close Kustomer ticket.

• Escalate to Clinical if you have concerns about the specific equipment being referenced.