Provider Inquiring About Patient Condition

Use Case: A provider writes in with concerns about treating a patient for a pre-existing or newly diagnosed medical condition.

Reply to patient: #provider-reporting-patient-medical-concern

Hello NAME,

Thank you for sharing your concerns regarding [PATIENT NAME (HIPAA)]. Please ensure that your clinical observations and recommendations are documented in the SOAP note.

If you notice something outside your scope of practice that may require clinical attention, please include a note in the "Flag for Medical Review" section of the app. This allows our clinical team to review your concern and determine if any follow-up action is needed.

We also suggest advising the patient to follow up with their referring physician to discuss any new or concerning symptoms before scheduling the next appointment.

Actions needed: 

• Notate ZCC with provider concern and any applicable scheduling information. (e.g., they are speaking with their doctor and will get back to us on Tuesday).

• There is no need to transfer to clinical.