Provider Inquiring About Patient Condition

Use Case: A provider writes in with concerns regarding treating a patient for a pre-existing or new medical condition.

Reply to patient: #provider-reporting-patient-medical-concern

Hello NAME,

Thank you for sharing your concerns regarding [PATIENT NAME (HIPAA)]. Please ensure that your clinical observations and recommendations are documented in the SOAP note.

We suggest advising the patient to follow up with their referring physician to discuss any new or concerning symptoms before scheduling the next appointment.

Actions needed: 

• Notate ZCC with provider concern and any applicable scheduling information. (e.g., they are speaking with their doctor and will get back to us on Tuesday).

• There is no need to transfer to clinical.