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PCC Patient Requests New Vaccine Card

Internal TrainingEscalationsPCC Escalations

PCC Patient Requests New Vaccine Card

Use Case:

  • Patient requests new vaccine card

Response:

  • We are happy to assist you with issuing a new vaccine card. We will send one to your home address where you originally received the vaccine. Please allow 10 business days for the card to arrive. 

Action:

  • PCC coordinates new card and shipment? (Jen?)

Trust & Safety Escalation Chart