PCC False Positive PCR

Use Case:

• PCR TEST: False positive test result

Response: 

• We understand your confusion over a false positive result. For additional information about false positive results, visit https://www.cdc.gov/coronavirus/2019-ncov/downloads/Factsheet-for-Patients-2019-nCoV.pdf. If you would like additional follow-up from our medical team, please respond here or help@zeel.com Attn: Patient Care Coordinator Team

• OR if they have specific questions asked:

  • Send Shortcut-  What is the Efficacy Percentage?  

Action:

• Send messaging as per Response Instruction.

• Monitor for patient response and T + S to notify Dr Peters as required.