Patient Inquiring About Medical Condition Before Appt

Use Case: A patient writes in with concern about receiving treatment for a pre-existing or new medical condition.

Reply to patient : #patient-reporting-medical-condition

Hello NAME,

We ask that you speak with your referring physician if you have any concerns prior to booking your first or next appointment. Please let us know if/when you are ready to schedule an appointment.

Actions needed: 

• Notate ZCC with patient concern and any applicable patient follow-up (e.g., they are speaking with their doctor and will get back to us on Tuesday). 

• There is no need to transfer to clinical. Snooze the ticket and wait for the Patient's reply.