How To Add Credit For A Spa

Use Case: Spa Credit Process

If a spa requests a credit, let them know that we can only credit based on minutes of lost services. Please provide the number of treatment minutes lost due to the cancellation or issue.

Once you have the number of minutes, go to the spa’s billing member page on CMS.

Type in the spa’s name and scroll down on their page to find their Zeel fee.

Take the number of minutes provided by the spa and multiply it by their Zeel Price (per minute) fee to get the total amount of the credit.

Example:

Spa requests a credit for 2 60-minute appts because the provider was a no-show.

Add the minutes. (60 + 60 = 120 minutes).

Multiply the minutes (120 minutes) x the Zeel Price (per minute) ($1.80)

You will apply a credit of $216

Actions needed: 

• Fill out the Credit Request form here: https://forms.gle/K5sqmbxRa6rVs6ce8

• Let the spa know that the credit has been applied to their account. (Accounting applies all credits to the next invoice that will be sent to that spa. (We cannot retroactively apply credits to invoices the spa has already received).