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HIPAA Patient or Nurse Emails Employee Directly

Internal TrainingHIPAA Guidelines

HIPAA Patient or Nurse Emails Employee Directly

Use Case:

  • If patient or nurse contacts a Zeel employee’s personal or non-Kustomer email

Response:

  • Forward message to help@zeel.com and handle in Kustomer.

  • If they keep reaching out to your personal/Zeel email, refer them to the proper means of communication. help@zeel.com or (347) 763-7900

Action:

  • Do not keep communicating through private channels, all communication should be visible.

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