Handling BlackHawk (Spafinder) Gift Cards

What Are BlackHawk Gift Cards?

• BlackHawk (Spafinder) gift cards function like prepaid Visa gift cards.

• They are added to client accounts just like credit or debit cards.

• These cards typically have an expiration date of 2030 or later, making them easy to identify.

How BlackHawk Cards Are Applied at Checkout:

• Unlike Zeel Gift Cards, BlackHawk cards do NOT appear in "Available Credit."

• However, they will automatically apply at checkout before other payment methods are charged.

Troubleshooting Failed Payments with BlackHawk Cards:

• If a payment fails on an account with a BlackHawk card, it's likely because:

  • The credit was already taken from the card and applied to the Zeel account.

  • The card needs to be removed from file before the transaction can be authorized again.