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Covid Hold Protocol

Internal TrainingEscalationsCovid Escalations and Policy

Covid Hold Protocol

As of September 2023- Providers and Patients/Clients reporting positive Covid-19 tests are to be placed on a 10-day hold. As per the Criteria for Return to Work for Healthcare Personnel with SARS-CoV-2 Infection interim guidance from the CDC, healthcare practitioners within the Zeel network are eligible to submit a negative PCR test result to Zeel’s Chief Medical Officer (CMO) for consideration.

After receiving the CMO/Trust and Safety’s formal clearance, the healthcare practitioner is permitted to accept appointments on the Zeel platform within 24 hours of the negative test result submission if symptom-free. All transmission of data and test results will adhere to The Health Insurance Portability and Accountability Act of 1996 (HIPAA), Public Law 104-191.

  • Provider COVID hold Kustomer message: Current September 2023:

Hello NAME,

Thank you for letting us know.

Out of an abundance of caution for the health + safety of the network, we are placing you on a ten-day hold status. As per guidance from the CDC, providers are eligible to submit a negative PCR or negative rapid antigen test result to Zeel for consideration to return to the platform prior to the 10-day mark. You must be symptom-free for at least 24 hours. Please email your negative test results to help@zeel.com ATTN: Trust and Safety/Zeel Clinical Team. We will notify you when cleared to resume appointments.

Tier 2 and/or Patient Care Coordinator releases hold and informs provider. Slacks TS to make them aware of the action taken.

Patient/Client Covid - Hold Message- Current September 2023 (#Customer-Covid+-result)

{{customer.firstName}},

We hope you feel better soon. Out of an abundance of caution for the health and safety of all members and providers in the network, we are placing you on a 10-day hold. We appreciate your cooperation.