Blocking a Client or Account

If a client needs to be blocked due to Trust and Safety concerns, payment issues, account deletion requests, etc., follow these steps:

1. Navigate to the Client’s Member Page:

   • Go to the client’s member page in CMS.

2. Access the Block Option:

   • Click the pen/notepad icon next to the client’s name.

   • Scroll down and select "Block User."

3. Block the Client:

   • Choose the appropriate block reason.

   • Click "Blocked" to confirm.

   • Note: A T/S Ticket ID is not required.

4. Effects of Blocking:

   • The client will be prevented from logging into their account.

   • Memberships will still be charged even if a client is blocked.

5. Final Checks:

   • Ensure the client’s membership is canceled if they are blocked.

   • If the client is marked RFN, refund any purchased credit.