Behavioral T2 Escalation

Tier 2 Behavioral

Use Case - Rude, dismissive, or isolated unprofessional conduct from provider, customer, or patient.

Handle Protocol - Send an appropriate transfer message and escalate per T2 escalation path (see below).

Transfer messages -

• CS Transfer to T&S Client Reports- ProviderBehavior Concerns- MINOR

Hello {{customer.firstName}},

Thank you for contacting Zeel and sharing your concerns about your recent appointment. We appreciate you bringing this matter to our attention.

We have forwarded the information you provided to Zeel’s Trust & Safety team for review. We will not share your feedback with the massage therapist.

• CS Transfer to T&S Provider Reports- Client Behavior Concerns- MINOR

Hello {{customer.firstName}},

Thank you for contacting Zeel and sharing your concerns about your recent appointment. We appreciate you bringing this matter to our attention.

We have forwarded the information you provided to Zeel’s Trust & Safety team for review. A member of the team may contact you if further information is needed. We will not share your feedback with the client/patient.